“We feel every word, every thought, every intention, and please tell them that their help has enabled us to pay for our families – who don’t have much money – to fly here rapidly to be with us. And that it has helped us with all of the costs of this horrible experience. We are beyond grateful and we owe you many lifetimes of kindness and service. We hope that you will never experience anything remotely close, but please know that whatever help you need, we are with you too.”